Compare features
Key capabilities
Key capabilities
Uptime
95%
99%
99%
One Time Setup Fee
$5,000
$15,000
$15,000
Backup Frequency
Once a day
Once a day
Every 4 hours
Backup Retention
3 days
7 days
1 Year
Issue Response Time
7 business days
4 business days
- • Critical Issue - 4 hours
- • Moderate Issue - 1 business day
- • Minimal Issue - 3 business days
Training
2 hours onboarding
5 hours of Technical Training
- • 5 hours of Technical Training
- • 5 hours of Administrative Training
Agreements
SaaS agreement
- • SaaS agreement
- • Quality agreement, if applicable
- • Audit Support charged at 250$/h
- • SaaS agreement
- • Quality agreement, if applicable
- • HIPAA BAA (for US) Data Processing Agreement (For OUS)
- • Audit Support