Compare features
Key capabilities
Uptime
95%
99%
99%
Backup Frequency
Once a day
Once a day
Every 4 hours
Backup Retention
3 days
7 days
1 Year
Issue Response Time
7 business days
4 business days
Critical Issue - 4 hours Moderate Issue - 1 business day Minimal Issue - 3 business days
Training
2 hours onboarding
5 hours of Technical Training
5 hours of Technical Training 5 hours of Administrative Training
Agreements
SaaS only
SaaS Quality agreement (No HIPA BAA, no GDPR DPA)
SaaS Quality agreement, BAA (for US) DPA (For OUS)
Audit Support
X
$250
